The Napa Ask and Answer Facebook app gives users the opportunity to post any of their automobile queries on the board and have their questions answered and rated by fellow gear heads. The application provides a credible resource to address everything from changing your oil to diagnosing the weird grinding noise in your transmission.
The Napa Ask and Answer Facebook app gives users the opportunity to post any of their automobile queries on the board and have their questions answered and rated by fellow gear heads. The application provides a credible resource to address everything from changing your oil to diagnosing the weird grinding noise in your transmission.
To best handle user traffic and curb any potential information overload, topics are broken down into 6 categories. Whether your concern centers on faulty brakes, engine trouble or suspension parts, the app allows for beginners and glorified mechanics alike to discuss both the general and specific. All would be mechanics are able to search and view content without authentication. When a user is ready to dive into the app, they simply connect and start wrenching. Users are also able to provide a 1 – 5 star rating based on the quality of the questions and answers, and can contribute by providing additional information to the original question. Under the watchful eye of Napa Auto Parts experts, quality answers are marked as “Napa Rated.” To increase shareability, we built deep linking into the question sections, so that individual questions can be linked directly on the user's Facebook wall. Users also have the option of receiving emails when their question is answered or if their answer receives high marks from the pros at Napa.